Frequently Asked Questions
Quick answers about ordering, delivery, paying on delivery, returns and our products.
Ordering & Delivery
We prepare orders within 1–3 business days (Monday–Friday), then delivery usually takes 1–7 business days. Timings can vary depending on your location and the carrier.
Once your order is dispatched we email you a tracking number. Please allow around 3 days for it to start showing updates. You can also use our Track Your Order page.
Yes. Every order delivered within the United Kingdom ships free, with no minimum spend.
All orders are dispatched from within the United Kingdom.
Most orders are prepared and dispatched within 1–3 business days, Monday to Friday.
If your order has not been dispatched yet, email contact@borderscookware.uk straight away and we will do our best to update it.
If it has not arrived within the expected window, get in touch and we will chase it up with the carrier for you.
Paying for Your Order
Every order is paid in cash on delivery. You pay the full total when your parcel arrives, so you never need to enter card details at checkout.
No. Checkout only asks for your contact and delivery details, and it is protected by SSL encryption. See our Payment & Security page for more.
Returns & Refunds
Yes. You can ask to return an eligible item within 30 days of delivery. Our Return & Refund Policy has the full details.
No. Return postage is free for eligible returns.
New and lightly used items may be accepted, as long as they are complete and meet our return conditions.
Email contact@borderscookware.uk with your order number and the reason for the return before sending anything back. We will reply with instructions.
We inspect returns within 72 hours of receiving them, and approved refunds are paid by bank transfer within 7 business days.
If an item is faulty, damaged or not what you ordered, we can send a replacement instead of a refund. Just tell us which you prefer.
Problems With an Item
Email contact@borderscookware.uk with your order number and a few photos of the damage, and we will put it right.
Contact contact@borderscookware.uk with your order number and we will arrange a replacement or a refund.
We help with items that are faulty, damaged or not what you ordered. Our Warranty & Product Support page explains the process.
Getting in Touch
Email contact@borderscookware.uk, call +44 1573 228829, start a live chat from any page, or use our contact form.
