Privacy Policy
This Privacy Policy sets out what information Borders Cookware collects when you use borderscookware.uk or buy from us, how we use it and how we keep it safe.
What We Collect
Some information you give us yourself, and some is collected automatically while you use the site.
Information you give us
- Contact details, such as your name, email address, phone number and delivery or billing address.
- Details of your orders, including what you bought and your order history.
- Payment details for your order. We only take cash on delivery, so we never ask for card details (see our Payment & Security page).
- Account details, if you choose to create an account.
- Anything you send to our support team, including chat messages.
Information collected automatically
When you use the site we may collect some information about your device and how you browse, such as the pages you view, the page that referred you and general usage patterns. This helps us understand how the site is used and make it better. Our Cookie Policy explains our use of cookies.
How We Use It
- Fulfilling orders: processing, delivering and updating you on your orders.
- Helping you: answering questions and handling returns and support requests.
- Running the site: keeping borderscookware.uk working, secure and improving.
- Keeping in touch: sending order confirmations and delivery updates and, only if you have agreed, occasional news from Borders Cookware.
Who We Share It With
We share information with trusted providers who help us run the business, such as delivery partners (including collecting cash payment on delivery) and our website host. They receive only what they need to do their job and are expected to look after it properly. We never sell your personal information.
Keeping Your Data Safe
We use sensible technical and organisational measures to protect your information. As we do not take card payments, we never collect or store card details. No system is completely secure, but we work hard to protect your data.
How Long We Keep It
We keep personal information only for as long as we need it for the purposes in this policy, such as handling your orders, meeting legal obligations, resolving disputes and enforcing our agreements.
Your Rights
You can contact us at any time to ask what personal information we hold about you, to have it corrected or, where applicable, to have it deleted. Under UK data protection law you may have further rights. To use any of them, email contact@borderscookware.uk.
Children
Our site and products are not aimed at children, and we do not knowingly collect personal information from them. If you think a child has given us personal information, please let us know so we can deal with it.
Changes to This Policy
We may update this Privacy Policy from time to time for operational, legal or regulatory reasons. The latest version will always appear on this page.
Contact Us
If you have a question about this policy or about how your information is handled, contact us at:
Borders Cookware
7 Bridge St, Kelso TD5 7HT, United Kingdom
Phone: +44 1573 228829
Email: contact@borderscookware.uk
