Warranty & Product Support
“Every order should leave you happy. If something is wrong with what you received, we will put it right.”
What This Covers
Our product support covers problems with items you receive from Borders Cookware, including:
- Faulty items: products that do not work as they should.
- Damaged items: products damaged on the way to you.
- Wrong items: products that are not what you ordered.
This is in addition to the standard 30-day return window set out in our Return & Refund Policy. Tell us about the problem and we will work out the best solution with you.
How We Put It Right
Depending on the problem, we will offer one of the following:
- Replacement: we send you a new unit of the same product.
- Refund: a full refund, paid by bank transfer because orders are paid in cash on delivery.
Reporting a Problem
Contact our team
Email contact@borderscookware.uk or call +44 1573 228829.
Give us your order number
It lets us find your order and resolve things faster.
Add clear photos if relevant
For faulty, damaged or wrong items, a few clear photos help us see the problem.
Describe what happened
A short explanation helps us choose the right solution.
Follow our next steps
We will reply with what happens next, whether that is a replacement, a refund or a return.
