Return & Refund Policy
If something you bought from Borders Cookware is not right for you, we will help. Here is how returns and refunds work.
How Long You Have
You can ask to return an eligible item within 30 days of the day it was delivered. Requests made after that point may not be accepted.
What Can Be Returned
- Faulty items can be returned.
- Items that are not faulty can also be returned within the 30 days.
- New and lightly used items may be accepted, as long as they meet the conditions below.
- Items must be complete with all their original parts and in a fit state to be sent back.
Starting a Return
Get in touch first
Email contact@borderscookware.uk before you send anything back.
Tell us about your order
Include your order number and why you would like to return the item.
Send photos where relevant
If the item is faulty, damaged or not what you ordered, please attach clear photos and a short note explaining the problem.
Receive your instructions
We will check that the return is eligible and send you instructions.
Wait for our go-ahead
Please do not post anything until you have received our confirmation.
Sending It Back
Return postage is free for eligible returns, as long as you follow the instructions our support team sends you.
Checks and Refunds
We inspect returned items within 72 hours of receiving them. Once a refund is approved, it is paid within 7 business days. Because orders are paid in cash on delivery, refunds are made by bank transfer to a UK account in the name of the person who placed the order. We never charge a restocking fee.
Choosing a Replacement
If an item is faulty, damaged or not what you ordered, you can choose a replacement instead of a refund, subject to stock. A full refund is always still available in these cases.
Need a Hand?
We are happy to help at every step. Contact us at contact@borderscookware.uk or call +44 1573 228829.
