Track your order
See where your Borders Cookware order is at any time, from the moment you place it to the moment it reaches your door.
- Order placed
- Processing
- Shipped
- Delivered
Order updatesto your doorstep
- Free UK Shipping
- 2–10 working days
- Cash on delivery
- 30-day free returns
Find your order
Type in your order number and the email address you ordered with.
Where to find your order details
Order confirmation email
Your order number appears at the top of the confirmation email we send as soon as you check out.
Shipping email
When your order is dispatched we email you the tracking number. Allow around 3 days for it to start updating.
Your account
If you have an account, every order and its status is waiting for you in My Account.
The journey of your order
Order placed
Your order is confirmed. You will pay in cash when it is delivered.
Processing
We check and pack your items, normally within 1–3 business days.
Shipped
Your parcel is on its way and your tracking number is in your inbox.
Delivered
Most orders reach you within 2–10 business days in total. Enjoy!
Tracking questions
My tracking number is not showing any updates.
A new tracking number can take around 3 days to show in the carrier’s system. If nothing has changed after that, message us and we will check with the carrier.
Tracking says delivered, but I don’t have my parcel.
Have a look around your property, check with neighbours and any safe place you use. If it still has not turned up within 48 hours, contact us with your order number.
Can I change my shipping address?
Get in touch as soon as you can. If the order has not been dispatched, we will do our best to change it.
My order arrived damaged or incorrect.
Sorry about that. Email us your order number and a few photos and we will sort it out. See our return & refund policy.
Need a hand with your order?
Our team will gladly check on it for you.
