Last updated: 30 October 2026

We want your order to arrive safely and without fuss. This page explains how and when we deliver.

Free Delivery Across the UK

Delivery costs nothing on any order sent to an address in the United Kingdom, and there is no minimum spend.

Preparing Your Order

We normally prepare and dispatch orders within 1–3 business days, Monday to Friday, not including public holidays. At very busy times this can take a little longer, and we thank you for your patience.

Time in Transit

After dispatch, delivery usually takes 1–7 business days, Monday to Friday. The exact time depends on where you are and on the carrier, so we cannot promise a specific delivery date.

Tracking Your Parcel

As soon as your order is dispatched we email you its tracking details. Please allow around 3 days for the tracking number to start showing updates in the carrier’s system.

Getting the Address Right

Please check that your delivery address is complete and correct before you place your order. We cannot be held responsible for delays or failed deliveries caused by an address that was entered incorrectly or left incomplete. If you spot a mistake, contact us straight away and we will try to correct it before the parcel leaves.

Delays We Cannot Control

Now and then a delivery may be held up by bad weather, carrier problems, very high parcel volumes or other events outside our reasonable control. If this happens, we will do what we can to help.

Missing or Late Parcels

If your tracking has not moved for some time, or your parcel has not arrived within the expected window, please let us know and we will follow it up with the carrier for you.

Parcels That Arrive Damaged

If something arrives damaged, email contact@borderscookware.uk as soon as you can with your order number and a few photos of the damage, and we will sort it out. Our Warranty & Product Support page has more information.

Delivery Questions

For anything about your delivery, contact us at contact@borderscookware.uk or call +44 1573 228829.